About Me

Summary of Qualifications

  • Web developer, technical writer, IT technical support and project lead
  • 4+ years of experience developing in HTML, CSS, JSON, JavaScript, jQuery, SQL, PHP, Ruby on Rails and Unix
  • 5+ years of IT technical support experience in one-to-one, remote and executive
  • Familiar with Active Directory, enterprise networking and mobile
  • Highly proficient in project implementation and management, along with team leading and collaboration
  • Able to multitask and prioritize issues while aiming to keep everyone productive
  • Worked tightly with my managers and users to develop features they want to use

Work Experience

iPhone Deployment Technician

Easter Seals Bay Area

November 2016 – November 2016

  • Provide a one-on-one experience for every employee making sure all their questions are answered and they walk out with a working iPhone that is correctly complying with the enterprise mobile deployment manager policies

Web Developer

Vong Nguyen for Coast Community College District

July 2016 – August 2016

  • Developed front end design using the Bootstrap framework and Adobe Typekit for boostrapping font
  • Coded JavaScript for Venmo and credit card contribution options
  • Provide one-on-one tech support to executives and directors with the least amount of downtime
  • Utilized Braintree Payments for PCI SAQ A credit card compliant back end processing and recorded contribution data using Google Sheets

Publication Assistant and Web Developer

UCLA Graduate Student Association

March 2016 – July 2016

  • Incorporated back end Google OAuth authentication integration to reduce the number of usernames and passwords
  • Developed Graduate Student Publications’ WordPress website
  • Integrate Box APIs into a developmental version of a graduate funding website as a potential cost savings maneuver of $100/year/server
  • Composed knowledge based articles for technical and publication topics
  • Evaluate and maintain 29 graduate student journals for publication by editing and preparing documents and graphics

Project Assistant/Computer Tech/Webmaster/Web Developer/Project Lead

Associated Students UCLA

January 2012 – March 2016

  • Front end (HTML, CSS, JavaScript, jQuery) and back end (PHP, MySQL, MSSQL, REST, Curl) programmer for the UCLA Undergraduate Student Association (USAC) Funding web app, developed from scratch, where students will visit this website to apply for funding for their student groups/clubs
  • Served as department technical support, Windows system administrator and network security administrator for student government offices
  • Oversee the development of the funding web app as a supervisor by working closely with management and web app users to develop user-friendly features with a $200/month budget
  • Lead an analytics-focused development, minimizing the number of clicks a user needs to make to get the information they want and to reduce loading times as much as we can

Desktop Support

Bank of New York Mellon – Mellon Capital Management

June 2014 – September 2014

  • Performed Windows scripting, testing and deploying applications Windows applications, Blackberry and Apple iOS deployment in the enterprise in multiple countries and accounting for license seats
  • Provided one-on-one tech support to executives and directors in the local office and remote support in other cities
  • Utilized JIRA to document helpdesk technical issues and process through open cases for customer support

Intern

EducationSuperHighway

July 2013 – March 2014

  • Coded in JavaScript to automate screen scraping data collection by approximately 75%
  • Compile collected data into Excel, Salesforce and company’s Wiki
  • Analyzed school district's networks, existing hardware, funding and staffing and prepared presentations and reports for clients

Skills

Technical

  • Creative: Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Adobe Acrobat Pro
  • Computer skills: Microsoft Excel, Word, Power Point, Outlook, Lync, SharePoint, Mac OS X, Windows, Salesforce, Confluence, JIRA, Unix (Basic), Cisco AnyConnect
  • Programing: Java, C++, PHP, Ruby on Rails, HTML, JavaScript, CSS, MySQL, Microsoft SQL, Visual Basic for Application, R
  • System Administration: Windows Server, SonicWall Firewall, Citrix XenApp, Cisco Unified Communication Manager

Languages (Organized by highest to lowest proficiency)

  • English (Fluent)
  • Cantonese (Conversational)
  • Japanese (Basic reading, writing, talking, listening)
  • Spanish (Basic reading, writing, talking, listening)

Hobbies

When I have freetime I like to go to the gym, take pictures of nature, make YouTube videos, watch YouTube gaming videos, write on my Tumblr, collect and Nike Air Jordans shoes and think about possible projects for me to do.